Delivery & Returns

Deliveries and Returns

 

WANT TO RETURN AN ITEM?

We try and maintain a transparent return policy. Once you have received your product, you must check it as soon as possible following receipt, and always before use.  We are sorry, but for pure hygiene reasons products can only be returned if they are unopened and unused. The products must also be in reusable condition. This means that any seals and protective cellophane must be intact and unopened. Items must be returned within 24 days of despatch.


RECEIVED THE WRONG ITEM?

This should of course not happen, but if for some unusual reason you have received the wrong item we will replace the item for you within 10 days from when you received the item.


DAMAGED OR FAULTY ITEMS

We feel awful the few times this happens, and please accept our apologies. We know how disappointing this can be and always seek to solve it as quickly and efficiently for you. If you believe that an item is faulty, please contact us. You will need to tell us exactly what the fault is and we will on occasion request a photo to help assess the damages so that we can focus on the solution. If this does happen, please contact us at [email protected] or call us on 029 2132 0101.


 

HOW DO I RETURN?

If you wish return an item that is intact, please send it to – Kebelo Ltd, Unit 1, New Premier Buildings, Newport Road, Bedwas, CF838YE, United Kingdom

If the product is faulty please contact customer service to arrange for a pick up. Click here for easy access.


YOUR STATUTORY RIGHTS

Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.