Terms and Conditions

Terms, conditions and exclusions apply. See website for full details. 

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Kebelo Ltd. Registered office: Unit N, Trecenydd Business Park, Caerphilly, CF832RZ

Registered number: 07274187

Our Agreement

We are Kebelo Limited a company registered in the United Kingdom, under registration number 07274187 and our registered address is Unit 1, New Premier Buildings, Bedwas, Caerphilly, CF83 8YE, United Kingdom.

These terms and conditions (the “Terms”) are the terms which apply when you access the website http://www.kebelo.com (the “Website”) or place orders to purchase any of the products made available to you on the Website. Any reference to “we”/”us”/”our” in these Terms is a reference to Kebelo (trading as Kebelo Limited) and any reference to “you”/”your” means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.

Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at [email protected]

If you have any questions, complaints or comments on this Website then you may contact us on [email protected]

The ordering process and order confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order. All communications will be addressed to the email address you supply when you register. Please note that this does not constitute acceptance by us. The contract for purchase of the product is formed when we send you an email dispatch confirmation.

You may select items from our range of products, details of which will be added to the “Shopping Bag” by clicking on the “Add to Bag” button. By clicking on the “Checkout” button in the Shopping Bag, you submit an offer to buy the goods in the Shopping Bag. As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale between you and us.

Before placing an order you can view and amend your order details at any time by clicking on the “Shopping Bag”.

You will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we would recommend that you print out and keep for your records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not , or if you do not receive a Confirmation Email please contact us immediately on [email protected]

We will send a second email when we dispatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale will be concluded between you and us. We will file a copy of any orders that are accepted by us.

Registering for a ‘My Kebelo’ account

To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.

To register, you must supply us via the online registration form with the following information: your name, referral details, password, billing address and, where applicable, different delivery address. Once you click on the “Next Step” button this information will be stored in our customer database. You can access, update or correct your personal account details via the “My Account” button.  You also accept that Kebelo Ltd will use these details to communicate various offers and news. Your details will never be shared or sold to a third party. 

You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to [email protected] or by phone on +44 (0)29 2132 0101 if you become aware or suspect any unauthorised use of your password or username.

Your use of the Website

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of Kebelo or Kebelo Limited or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

Prices, Delivery Charges and Payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.

Prices shown are inclusive of UK Value Added Tax. Prices do include other taxes which may be applied in your jurisdiction.

As a retailer we want to help everyone make the most of their hair. To help achieve this we are proud to offer free delivery to destinations in the United Kingdom on all orders over £12*. Where orders are below the minimum order value we do request payment to cover postage costs.

We accept payment by debit or credit card and PayPal only. Payment will be debited from your account at the time of or shortly before despatch of the product to you.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Discount codes

From time to time we issue discount codes. We have a discount code box situated at the “Checkout” where codes can be entered. You must take care when entering codes as they are case and space sensitive.

Unless otherwise stated Discount codes cannot be used in conjunction with any other offers.

Delivery and Ownership

We accept orders for worldwide delivery. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We shall endeavour to dispatch the product to you within one working day of you placing your order and in any event within 30 days beginning on the day after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

As soon as the product is delivered to you, you are responsible for it.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Service Team on [email protected] as soon as possible.

Cancellation, returns and refunds

You have certain rights under the law. These include:

  • that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
  • certain remedies if a product is defective; and
  • a right to cancel your order within 14 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return & Delivery Policy section).

Our Legal obligations and our Limitation on Liability

We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about Your statutory rights contact Your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

  • losses not caused by our breach;
  • indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
  • failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.
  • “Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

Copyright and Other Intellectual Property Rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing [email protected] or writing to us at the following address: Kebelo Ltd, Unit N, Trecenydd Business Park, Caerphilly, CF832RZ, United Kingdom.

Security & Privacy

We may collect and process the following data about you:

  • details of transactions you carry out through our Website and of the fulfilment of your orders;
  • information that you provide by filling in forms on our Website or information that you otherwise provide to us. This includes information provided at the time of registering to use our Website (including your email address, name, address and/or telephone number) or requesting further information. We may also ask you for information when you report a problem with our site;
  • if you contact us we may keep a record of that correspondence.

How We Use Your Information

  • We use your information in the following ways:
  • to ensure that content from our site is presented in the most effective manner for you and your computer;
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to notify you about changes to our service;
  • if you do not want us to use your data in this way please update your marketing preferences by contacting us at [email protected];

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Please consult our Cookie Policy for further information. 

Will We Share Your Information With Third Parties?

We may disclose your information to third parties:

  • if we sell or buy any business or assets, in which case we may disclose our personal data to the prospective buyer or seller of such business or assets;
  • if thebigwebsite Limited or substantially all of its assets are acquired by a third party, in which case personal data held by thebigwebsite Limited will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Kebelo Limited, our customers or others. This includes exchanging information with other companies for the purposes of fraud protection and credit risk reduction.

Will We Transfer Your Information Overseas?

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Data Security

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. We use 128-bit SSL Software to encrypt your payment card information when you place an order on our secure server. For your added security all payment transactions are processed automatically by SagePay, and we are not party to your personal credit card or bank details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The security of personal data is important to us. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take all reasonable measures to ensure the security of your data we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How to contact us

Please contact us if you have any questions regarding this Privacy and Cookies Policy or about any information we hold about you by emailing us at [email protected].

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the information we hold about you, please contact us at [email protected].

We want to make sure that Your Information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at [email protected].

You have the right to ask us not to use Your Information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at [email protected].